Choosing the absolute best campaign of 2011 was an extremely difficult task. I had chosen JayZ and Bing's Decoded campaign as uniquely stellar,  but then I saw it actually launched in late 2010.  I also thought Sneakerpedia.com from Foot Locker was a wonderful way to tap into their customers passion and let them showcase their prized possessions, but that really was a rehash of Art of the Trench from Burberry last year. And Burberry is certainly one of the smartest digital marketers around, finding just the right balance of open access and exclusivity. So when they launched their 2012 line on Twitter in September, allowing social media users a first glance at their upcoming clothes before even Anna Wintour and Kanye West had a peek--that too was brilliant, but somehow not quite daring enough. It had to be something really unique to be number 1. And so.....

Number 1

Intel's Museum of Me (PER)

After much consideration, I have chosen Intel's Museum of Me as Numero Uno.  It's not just because over a million people tried it.  The Take This Lollippop app--also a contender for #1 --was actually the fastest downloaded app on Facebook ever. But The Museum of Me not only tapped into the true zeitgeist of social media, specifically Facebook, where fans proudly share very intimate moments with large numbers of people, it showed how Intel can make that content even more memorable, by creating a beautiful virtual museum of your life. From the simple images displayed on a gallery wall to the 3D room of robots arranging your pictures to form a Chuck Close type image of your face, the experience was mesmerizing. Even the most sanguine of my marketing  friends were blown away. So congrats to Intel for creating an app that speaks clearly to the brand attributes but provides customers with a tool that brings a new immersive experience to their personal lifestory.

Number 2

Tampon Apology  (PER)

It's all about supply and demand..even when it comes to tampons. When the Johnson & Johnson OB Tampons started disappearing from shelves in 2010, consumers were so desperate to get their hands on them that a box that normally sold for under $10 went for $79 on eBay! Once the company realized their customers were so upset,  they had no choice but to issue an apology for discontinuing them. And what a great apology! By typing your name into their site, a handsome guy with a white piano sings a lovely song to you, but that's not all. In the course of the video, your name is written in the sky, in rose petals and even in a tattoo! You can't get any sweeter unless there are white doves. Oh wait, there are white doves! Who wouldn't forgive them? It's ok to admit you're wrong, but it's so right to do that with a tongue in cheek personalized serenade that makes you love the brand!

Number 4

State Farm Chaos in Your Town  (PER, LBS)

Tapping into our love of blockbuster movies is a great place to start for any company, but could easily be a stretch for an insurance company like State Farm. However, their microsite, Chaos in Your Town,  allows you to create a customized movie once you enter your name and address that's a real smash hit. Integrating with Google Maps, the app displays a huge scary monster stomping down your street and destroying your home before your eyes. And since State Farm provides home insurance, what a innovative and engaging way to send the message about their protection services. You'll love the surprise ending!

Number 3

KLM Flight to Miami  (RWA)

For a second time on this list, I am highlighting a KLM promotion.  They just keep getting it right. When they announced a new route from Amsterdam to Miami in March, one of their twitter followers asked if they would change the inaugural flight date to coincide with a music festival there. KLM said yes if the flight filled up with enough folks going to the festival. Within 2 hours, the flight was filled! And not only did KLM change the date of the first flight, they hosted a dance party on the plane for all the festival goers. A party on a plane…that's certainly a first! They were even awarded a Guinness World Record for hosting the highest altitude dance party ever! KLM's responsiveness to their customers is quite unique and undoubtedly goes a long way towards cultivating a very loyal cadre of flying fans.  Congrats KLM!

Number 8

Kraft’s Jello iphone/ipad app  (PER)

It’s certainly not easy to make a 100 year old food product made from animals’ bones, sugar water and artificial coloring relevant to a new audience, but that’s exactly what Kraft did for their gelatin dessert known as Jello.  Rather than highlight its healthful qualities in these days of promoting water as calorie free—Jello has no fat--the campaign focused on its fun factor by creating a free mobile app that’s pure joy. Users select their favorite flavor and then choose any song from your iTunes library, and then watch your favorite Jello dance in time to the music. They even suggest choosing different genres, from Punk to BlueGrass, to watch the Jello groove out. Try it, you'll like it. 

KLM Surprise  (PER, RWA, LBS)

I love KLM even though I've never flown the airline.  And I'm not alone. They have over 600K fans on Facebook, Virgin America under 200K. Here's one great reason why. They not only understand their customers, they appreciate them. Everyone knows that waiting in airports before boarding your plane is unbelievably boring, but KLM thought of a way to change that. Using Foursquare and Twitter to locate KLM  passengers who had checked in at the airport, they surprised them with a personalized gift as a thank you for flying their airline.  

A little surprise goes a long way and the smiles on the faces of the recipients tells one part of the  story, and 1MM impressions on Twitter tells the other side too. Decidedly a brilliant use of all three themes.